• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2020 06:15 AM

HP Recommended
Product: Probook 4740s
Operating System: Other

Hello! I'm back with another topic on my HP Notebook, but there is a problem, not sure if it is related to the main battery (cause that is the error that I get every time when booting the Laptop) or the motherboard. I have a custom UNIX OS installed, however this will still happen in the UEFI and on the Windows 10 partition. The battery is detected by the laptop, and it will pass tests just fine, but it gives an error everytime it boots, and the battery itself has a large dot on it (I think it is battery acid or something). The BIOS was upgraded 2 months ago to the latest version, and the problem still persists. I tried removing the battery - the laptop still refuses to work after 30 minutes. It does not go to sleep mode or lock after 30 minutes, it just refuses to get power and completely shuts off, like if I would hold the Power button 5 seconds. The other parts of the laptop work perfectly fine, aside from the Arrow Down key that has stopped responding. If you do know any fixes to this problem, please let me know!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.