• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-12-2020 04:37 AM

HP Recommended
Product: 7PS48UA#ABA

Hi HP Support,

 

I am highly disappointed by the service you guys are providing, One hand you say your product have global warranty and not able to resolve my issue because it is bought from another country. Here is my complete case.

 

I have bought HP Spectre 360 Convertible from USA and took it to India. There have been incident due to which my Glass of touch screen got broken, in the same regard i logged a complaint to HP India and i was ready to pay the amount for the part and they took 3 days with no response i got connected to the service center which was allocated to me and they also happened to call HP team and found out that the part is not available in India and the reply i got is even more surprising as they said that you will have to get this repaired from USA. What kind of Support is this when you don't have the global support for the Premium Product. Don't Sell them if you cant help your consumers.

 

Highly Disappointed. 

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.