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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2020 06:10 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a HP Spectre laptop, about 1.5+ years old. About couple of months ago, the laptop gave a message saying that IHP recommends setting battery charging to 80% in the bios to extend battery life - till then it was 100%. Now it gave a message stating battery should be tested using the pc diagnostics. Running that gave a message that logic state is weak and charge state is ok.

 

Does this mean (a) Battery may need replacement soon? (b) Is it expected that battery life falls in just 1.5 years? (c) What should I make out of the failure ID given below?

 

Testing with HP support Assistant gave the following:

 

  • Warranty Type: 3
  • Cycle count: 187 / 1000
  • Manufacturer: 333-AC-4B-A
  • Battery Age: 2 Years
  • Serial Number: 28673 11/03/2018
  • Temperature: 30 °C
  • Design Capacity: 3990 mAh
  • Full Charge Capacity: 1984 mAh (49%)
  • Remaining Capacity: 1604 mAh
  • Current: 0 mA
  • Adaptive Battery Optimizer: Not supported
  • Terminal Voltage: 16473 mV
  • Design Voltage: 15400 mV
  • Cell Voltage 1: 4122 mV
  • Cell Voltage 2: 4117 mV
  • Cell Voltage 3: 4118 mV
  • Cell Voltage 4: 4116 mV
  • Status: C0
  • AC Power: Yes
  • CT Number: 6HKTQ0EF8BI3I0
  • Failure ID: Q4XN2C-9K9AA2-MFPW3A-C0E923
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