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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2020 07:04 AM

HP Recommended
Product: Spectre X360 Convertible 2017 2018
Operating System: Microsoft Windows 10 (64-bit)

I'm starting a new post to record MY experiences with the breakdown and subsequent repair of my HP Spectre X360.

Machine is  15-bl101na

 

This was first repaired under warranty on 27th July 2018

 

Now I've had the additional failure which I called HP UK about on January 13 2020

 

Right now I've paid almost  300 GBP   (360 USD) for a repair

 

The repair was carried out very efficiently, and the laptop was sent back via DPD within days.    I do have some issues though and the whole experience will be written up here.

 

SYMPTOM:  Machine WILL NOT POWER ON

TOTALLY DEAD

 

Day before was working fine.

Charge light does not come on when Power Adapter is inserted.

Initial Actions:  Try Different Power Cable, then different Power Adapter - NOTHING

Try existing Power Adapter on other USBC device - worked fine

Tried to charge using 2nd USBC Adapter. - Worked for a few days, then this stopped charging, now battery totally depleted,  machine is again TOTALLY DEAD

 

---

 

i'M a UK user, buying a UK laptop, and I will further document my HP communications and  warranty details and recovery actions that were available to me here.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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