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‎03-20-2021 02:57 PM - edited ‎03-20-2021 03:16 PM

HP Recommended
Product: spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I have a spectre x360 2020 with 10th gen processor and it is great and all but when I use it in "performance mode" (I guess it is to unlock the 25Watt), the laptop shuts down after 30 seconds of playing or intensive usage. I suspect it is due to an overheat problem, the fan don't even have time to rev up.

- Setting in BIOS "fan alwase on" doesn't do anything, don't work even after all the bios updates. (<--- do semething for that too guys please)

- Better thermal paste doesn't help.

- Laptop put vertical for the heat to exit doesn't help.

Nom du journal :System
Source :       Microsoft-Windows-Kernel-Power
Date :         20/03/2021 21:25:51
ID de l’événement :88
Catégorie de la tâche :(85)
Niveau :       Erreur
Mots clés :    (32)
Utilisateur :  N/A
Ordinateur :   DESKTOP-86MGP7A
Description :
Le système a été mis en veille prolongée en raison d’un événement thermique critique.
Heure de mise en veille prolongée = <u+200e>2021<u+200e>-<u+200e>03<u+200e>-<u+200e>20T20:25:51.300122100Z             
Zone thermique ACPI = \_TZ.TZ01             
_HOT = 373K
XML de l’événement :
<lt;du journal :System
Source :     Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"r
Date :         20/03/2021 21:25:5>gt;t xmlns="http://schemas.microsof
  ;t xmlns="http://schemas.microsoft.<lt;t xmlns="http://schemas.microsofSystemxmlns="http://schemas.microsoft.com>gt;emxmlns="http://schemas.microsof
    mxmlns="http://schemas.microsoft.co<lt; mxmlns="http://schemas.microsofProvider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" / 21:25:51
ID de l’événement :88
Cat>gt;ider Name="Microsoft-Windows-Ker
    der Name="Microsoft-Windows-Kernel-<lt; der Name="Microsoft-Windows-KerEventIDr Name="Microsoft-Windows-Kernel-Po>gt;tIDr Name="Microsoft-Windows-Ker88t;tIDr Name="Microsoft-Windows-Kern<lt;tIDr Name="Microsoft-Windows-Ker/EventID Name="Microsoft-Windows-Kernel-Pow>gt;ntID Name="Microsoft-Windows-Ker
    tID Name="Microsoft-Windows-Kernel-<lt; tID Name="Microsoft-Windows-KerVersionD Name="Microsoft-Windows-Kernel-Po>gt;ionD Name="Microsoft-Windows-Ker0gt;ionD Name="Microsoft-Windows-Ker<lt;ionD Name="Microsoft-Windows-Ker/Version Name="Microsoft-Windows-Kernel-Pow>gt;sion Name="Microsoft-Windows-Ker
    ion Name="Microsoft-Windows-Kernel-<lt; ion Name="Microsoft-Windows-KerLevelion Name="Microsoft-Windows-Kernel->gt;lion Name="Microsoft-Windows-Ker2gt;lion Name="Microsoft-Windows-Ker<lt;lion Name="Microsoft-Windows-Ker/Levelon Name="Microsoft-Windows-Kernel-P>gt;elon Name="Microsoft-Windows-Ker
    lon Name="Microsoft-Windows-Kernel-<lt; lon Name="Microsoft-Windows-KerTask lon Name="Microsoft-Windows-Kernel>gt; lon Name="Microsoft-Windows-Ker85t; lon Name="Microsoft-Windows-Kern<lt; lon Name="Microsoft-Windows-Ker/Tasklon Name="Microsoft-Windows-Kernel->gt;klon Name="Microsoft-Windows-Ker
    lon Name="Microsoft-Windows-Kernel-<lt; lon Name="Microsoft-Windows-KerOpcodeon Name="Microsoft-Windows-Kernel-P>gt;deon Name="Microsoft-Windows-Ker0gt;deon Name="Microsoft-Windows-Ker<lt;deon Name="Microsoft-Windows-Ker/Opcoden Name="Microsoft-Windows-Kernel-Po>gt;oden Name="Microsoft-Windows-Ker
    den Name="Microsoft-Windows-Kernel-<lt; den Name="Microsoft-Windows-KerKeywords Name="Microsoft-Windows-Kernel-Pow>gt;ords Name="Microsoft-Windows-Ker0x8000000000000020rosoft-Windows-Kernel-Power" Guid="<lt;00000000000020rosoft-Windows-Ker/Keywords000000020rosoft-Windows-Kernel-Powe>gt;words000000020rosoft-Windows-Ker
    ords000000020rosoft-Windows-Kernel-<lt; ords000000020rosoft-Windows-KerTimeCreated SystemTime="2021-03-20T20:25:51.3005918Z" /31c3b3a-2005-44c2-ac5e-77220c37d6b4>gt;Created SystemTime="2021-03-20T2
    reated SystemTime="2021-03-20T20:25<lt; reated SystemTime="2021-03-20T2EventRecordIDystemTime="2021-03-20T20:25:51.3005>gt;tRecordIDystemTime="2021-03-20T246784RecordIDystemTime="2021-03-20T20:25<lt;4RecordIDystemTime="2021-03-20T2/EventRecordIDstemTime="2021-03-20T20:25:51.30059>gt;ntRecordIDstemTime="2021-03-20T2
    tRecordIDstemTime="2021-03-20T20:25<lt; tRecordIDstemTime="2021-03-20T2Correlation /DstemTime="2021-03-20T20:25:51.3005>gt;elation /DstemTime="2021-03-20T2
    lation /DstemTime="2021-03-20T20:25<lt; lation /DstemTime="2021-03-20T2Execution ProcessID="4" ThreadID="7124" /51.3005918Z" /31c3b3a-2005-44c2-ac5>gt;ution ProcessID="4" ThreadID="71
    tion ProcessID="4" ThreadID="7124" <lt; tion ProcessID="4" ThreadID="71Channelon ProcessID="4" ThreadID="7124" /5>gt;nelon ProcessID="4" ThreadID="71Systemlon ProcessID="4" ThreadID="7124" /<lt;emlon ProcessID="4" ThreadID="71/Channeln ProcessID="4" ThreadID="7124" /51>gt;nneln ProcessID="4" ThreadID="71
    neln ProcessID="4" ThreadID="7124" <lt; neln ProcessID="4" ThreadID="71Computern ProcessID="4" ThreadID="7124" /51>gt;utern ProcessID="4" ThreadID="71DESKTOP-86MGP7AssID="4" ThreadID="7124" /51.300591<lt;TOP-86MGP7AssID="4" ThreadID="71/Computer6MGP7AssID="4" ThreadID="7124" /51.>gt;puter6MGP7AssID="4" ThreadID="71
    uter6MGP7AssID="4" ThreadID="7124" <lt; uter6MGP7AssID="4" ThreadID="71Security /MGP7AssID="4" ThreadID="7124" /51.3>gt;rity /MGP7AssID="4" ThreadID="71
  ;rity /MGP7AssID="4" ThreadID="7124<lt;rity /MGP7AssID="4" ThreadID="71/Systemy /MGP7AssID="4" ThreadID="7124" /5>gt;temy /MGP7AssID="4" ThreadID="71
  ;temy /MGP7AssID="4" ThreadID="7124<lt;temy /MGP7AssID="4" ThreadID="71EventData/MGP7AssID="4" ThreadID="7124" /51.>gt;tData/MGP7AssID="4" ThreadID="71
    Data/MGP7AssID="4" ThreadID="7124" <lt; Data/MGP7AssID="4" ThreadID="71Data Name="ThermalZoneDeviceInstanceLength".3005918Z" /31c3b3a-2005-44c2-ac5e->gt; Name="ThermalZoneDeviceInstance9gt; Name="ThermalZoneDeviceInstance<lt; Name="ThermalZoneDeviceInstance/DataName="ThermalZoneDeviceInstanceLeng>gt;aName="ThermalZoneDeviceInstance
    Name="ThermalZoneDeviceInstanceLeng<lt; Name="ThermalZoneDeviceInstanceData Name="ThermalZoneDeviceInstance"ength".3005918Z" /31c3b3a-2005-44c2>gt; Name="ThermalZoneDeviceInstance\_TZ.TZ01="ThermalZoneDeviceInstance"ength".<lt;.TZ01="ThermalZoneDeviceInstance/Da;.TZ01="ThermalZoneDeviceInstance"etaa;.TZ01="ThermalZoneDeviceInstance">gt;.TZ01="ThermalZoneDeviceInstance
    TZ01="ThermalZoneDeviceInstance"eng<lt; TZ01="ThermalZoneDeviceInstanceData Name="HibernateTime"iceInstance"ength".3005918Z" /31c3b>gt; Name="HibernateTime"iceInstance2021-03-20T20:25:51.3001221ZInstance"ength".3005918Z" /31c3b3a-<lt;-03-20T20:25:51.3001221ZInstance/Data03-20T20:25:51.3001221ZInstance"eng>gt;a03-20T20:25:51.3001221ZInstance
    03-20T20:25:51.3001221ZInstance"eng<lt; 03-20T20:25:51.3001221ZInstanceData Name="_HOT":51.3001221ZInstance"ength".3005918>gt; Name="_HOT":51.3001221ZInstance373; Name="_HOT":51.3001221ZInstance"e<lt; Name="_HOT":51.3001221ZInstance/DataName="_HOT":51.3001221ZInstance"eng>gt;aName="_HOT":51.3001221ZInstance
  ;aName="_HOT":51.3001221ZInstance"e<lt;aName="_HOT":51.3001221ZInstance/EventData"_HOT":51.3001221ZInstance"ength".3>gt;ntData"_HOT":51.3001221ZInstance
gt;ntData"_HOT":51.3001221ZInstance<lt;ntData"_HOT":51.3001221ZInstance/EventData"_HOT":51.3001221ZInstance"engt>gt;ntData"_HOT":51.3001221ZInstance

 nbsp;Data"_HOT":51.3001221ZInstance

I have HP Command Center v1.8.14.0ce"ength".3005918Z" /31c3b3a-2005-4

 nbsp; HP Command Center v1.8.14.0ce

Appreciate anyone's help here.14.0ce"ength".3005918Z" /31c3b3a-20

Regards, Brisoune's help here.14.0ce"ength".300591

 nbsp;s, Brisoune's help here.14.0ce

Brisou
Lymer, alpha gal
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