• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
spectre x360
Microsoft Windows 10 (64-bit)

Hi there,

I have a spectre x360 2020 with 10th gen processor and it is great and all but when I use it in "performance mode" (I guess it is to unlock the 25Watt), the laptop shuts down after 30 seconds of playing or intensive usage. I suspect it is due to an overheat problem, the fan don't even have time to rev up.

- Setting in BIOS "fan alwase on" doesn't do anything, don't work even after all the bios updates. (<--- do semething for that too guys please)

- Better thermal paste doesn't help.

- Laptop put vertical for the heat to exit doesn't help.

Nom du journal :System
Source :       Microsoft-Windows-Kernel-Power
Date :         20/03/2021 21:25:51
ID de l’événement :88
Catégorie de la tâche :(85)
Niveau :       Erreur
Mots clés :    (32)
Utilisateur :  N/A
Ordinateur :   DESKTOP-86MGP7A
Description :
Le système a été mis en veille prolongée en raison d’un événement thermique critique.
Heure de mise en veille prolongée = <u+200e>2021<u+200e>-<u+200e>03<u+200e>-<u+200e>20T20:25:51.300122100Z             
Zone thermique ACPI = \_TZ.TZ01             
_HOT = 373K
XML de l’événement :
<lt;du journal :System
Source :     Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"r
Date :         20/03/2021 21:25:5>gt;t xmlns="http://schemas.microsof
  ;t xmlns="http://schemas.microsoft.<lt;t xmlns="http://schemas.microsofSystemxmlns="http://schemas.microsoft.com>gt;emxmlns="http://schemas.microsof
    mxmlns="http://schemas.microsoft.co<lt; mxmlns="http://schemas.microsofProvider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" / 21:25:51
ID de l’événement :88
Cat>gt;ider Name="Microsoft-Windows-Ker
    der Name="Microsoft-Windows-Kernel-<lt; der Name="Microsoft-Windows-KerEventIDr Name="Microsoft-Windows-Kernel-Po>gt;tIDr Name="Microsoft-Windows-Ker88t;tIDr Name="Microsoft-Windows-Kern<lt;tIDr Name="Microsoft-Windows-Ker/EventID Name="Microsoft-Windows-Kernel-Pow>gt;ntID Name="Microsoft-Windows-Ker
    tID Name="Microsoft-Windows-Kernel-<lt; tID Name="Microsoft-Windows-KerVersionD Name="Microsoft-Windows-Kernel-Po>gt;ionD Name="Microsoft-Windows-Ker0gt;ionD Name="Microsoft-Windows-Ker<lt;ionD Name="Microsoft-Windows-Ker/Version Name="Microsoft-Windows-Kernel-Pow>gt;sion Name="Microsoft-Windows-Ker
    ion Name="Microsoft-Windows-Kernel-<lt; ion Name="Microsoft-Windows-KerLevelion Name="Microsoft-Windows-Kernel->gt;lion Name="Microsoft-Windows-Ker2gt;lion Name="Microsoft-Windows-Ker<lt;lion Name="Microsoft-Windows-Ker/Levelon Name="Microsoft-Windows-Kernel-P>gt;elon Name="Microsoft-Windows-Ker
    lon Name="Microsoft-Windows-Kernel-<lt; lon Name="Microsoft-Windows-KerTask lon Name="Microsoft-Windows-Kernel>gt; lon Name="Microsoft-Windows-Ker85t; lon Name="Microsoft-Windows-Kern<lt; lon Name="Microsoft-Windows-Ker/Tasklon Name="Microsoft-Windows-Kernel->gt;klon Name="Microsoft-Windows-Ker
    lon Name="Microsoft-Windows-Kernel-<lt; lon Name="Microsoft-Windows-KerOpcodeon Name="Microsoft-Windows-Kernel-P>gt;deon Name="Microsoft-Windows-Ker0gt;deon Name="Microsoft-Windows-Ker<lt;deon Name="Microsoft-Windows-Ker/Opcoden Name="Microsoft-Windows-Kernel-Po>gt;oden Name="Microsoft-Windows-Ker
    den Name="Microsoft-Windows-Kernel-<lt; den Name="Microsoft-Windows-KerKeywords Name="Microsoft-Windows-Kernel-Pow>gt;ords Name="Microsoft-Windows-Ker0x8000000000000020rosoft-Windows-Kernel-Power" Guid="<lt;00000000000020rosoft-Windows-Ker/Keywords000000020rosoft-Windows-Kernel-Powe>gt;words000000020rosoft-Windows-Ker
    ords000000020rosoft-Windows-Kernel-<lt; ords000000020rosoft-Windows-KerTimeCreated SystemTime="2021-03-20T20:25:51.3005918Z" /31c3b3a-2005-44c2-ac5e-77220c37d6b4>gt;Created SystemTime="2021-03-20T2
    reated SystemTime="2021-03-20T20:25<lt; reated SystemTime="2021-03-20T2EventRecordIDystemTime="2021-03-20T20:25:51.3005>gt;tRecordIDystemTime="2021-03-20T246784RecordIDystemTime="2021-03-20T20:25<lt;4RecordIDystemTime="2021-03-20T2/EventRecordIDstemTime="2021-03-20T20:25:51.30059>gt;ntRecordIDstemTime="2021-03-20T2
    tRecordIDstemTime="2021-03-20T20:25<lt; tRecordIDstemTime="2021-03-20T2Correlation /DstemTime="2021-03-20T20:25:51.3005>gt;elation /DstemTime="2021-03-20T2
    lation /DstemTime="2021-03-20T20:25<lt; lation /DstemTime="2021-03-20T2Execution ProcessID="4" ThreadID="7124" /51.3005918Z" /31c3b3a-2005-44c2-ac5>gt;ution ProcessID="4" ThreadID="71
    tion ProcessID="4" ThreadID="7124" <lt; tion ProcessID="4" ThreadID="71Channelon ProcessID="4" ThreadID="7124" /5>gt;nelon ProcessID="4" ThreadID="71Systemlon ProcessID="4" ThreadID="7124" /<lt;emlon ProcessID="4" ThreadID="71/Channeln ProcessID="4" ThreadID="7124" /51>gt;nneln ProcessID="4" ThreadID="71
    neln ProcessID="4" ThreadID="7124" <lt; neln ProcessID="4" ThreadID="71Computern ProcessID="4" ThreadID="7124" /51>gt;utern ProcessID="4" ThreadID="71DESKTOP-86MGP7AssID="4" ThreadID="7124" /51.300591<lt;TOP-86MGP7AssID="4" ThreadID="71/Computer6MGP7AssID="4" ThreadID="7124" /51.>gt;puter6MGP7AssID="4" ThreadID="71
    uter6MGP7AssID="4" ThreadID="7124" <lt; uter6MGP7AssID="4" ThreadID="71Security /MGP7AssID="4" ThreadID="7124" /51.3>gt;rity /MGP7AssID="4" ThreadID="71
  ;rity /MGP7AssID="4" ThreadID="7124<lt;rity /MGP7AssID="4" ThreadID="71/Systemy /MGP7AssID="4" ThreadID="7124" /5>gt;temy /MGP7AssID="4" ThreadID="71
  ;temy /MGP7AssID="4" ThreadID="7124<lt;temy /MGP7AssID="4" ThreadID="71EventData/MGP7AssID="4" ThreadID="7124" /51.>gt;tData/MGP7AssID="4" ThreadID="71
    Data/MGP7AssID="4" ThreadID="7124" <lt; Data/MGP7AssID="4" ThreadID="71Data Name="ThermalZoneDeviceInstanceLength".3005918Z" /31c3b3a-2005-44c2-ac5e->gt; Name="ThermalZoneDeviceInstance9gt; Name="ThermalZoneDeviceInstance<lt; Name="ThermalZoneDeviceInstance/DataName="ThermalZoneDeviceInstanceLeng>gt;aName="ThermalZoneDeviceInstance
    Name="ThermalZoneDeviceInstanceLeng<lt; Name="ThermalZoneDeviceInstanceData Name="ThermalZoneDeviceInstance"ength".3005918Z" /31c3b3a-2005-44c2>gt; Name="ThermalZoneDeviceInstance\_TZ.TZ01="ThermalZoneDeviceInstance"ength".<lt;.TZ01="ThermalZoneDeviceInstance/Da;.TZ01="ThermalZoneDeviceInstance"etaa;.TZ01="ThermalZoneDeviceInstance">gt;.TZ01="ThermalZoneDeviceInstance
    TZ01="ThermalZoneDeviceInstance"eng<lt; TZ01="ThermalZoneDeviceInstanceData Name="HibernateTime"iceInstance"ength".3005918Z" /31c3b>gt; Name="HibernateTime"iceInstance2021-03-20T20:25:51.3001221ZInstance"ength".3005918Z" /31c3b3a-<lt;-03-20T20:25:51.3001221ZInstance/Data03-20T20:25:51.3001221ZInstance"eng>gt;a03-20T20:25:51.3001221ZInstance
    03-20T20:25:51.3001221ZInstance"eng<lt; 03-20T20:25:51.3001221ZInstanceData Name="_HOT":51.3001221ZInstance"ength".3005918>gt; Name="_HOT":51.3001221ZInstance373; Name="_HOT":51.3001221ZInstance"e<lt; Name="_HOT":51.3001221ZInstance/DataName="_HOT":51.3001221ZInstance"eng>gt;aName="_HOT":51.3001221ZInstance
  ;aName="_HOT":51.3001221ZInstance"e<lt;aName="_HOT":51.3001221ZInstance/EventData"_HOT":51.3001221ZInstance"ength".3>gt;ntData"_HOT":51.3001221ZInstance
gt;ntData"_HOT":51.3001221ZInstance<lt;ntData"_HOT":51.3001221ZInstance/EventData"_HOT":51.3001221ZInstance"engt>gt;ntData"_HOT":51.3001221ZInstance

 nbsp;Data"_HOT":51.3001221ZInstance

I have HP Command Center v1.8.14.0ce"ength".3005918Z" /31c3b3a-2005-4

 nbsp; HP Command Center v1.8.14.0ce

Appreciate anyone's help here.14.0ce"ength".3005918Z" /31c3b3a-20

Regards, Brisoune's help here.14.0ce"ength".300591

 nbsp;s, Brisoune's help here.14.0ce

Brisou
Lymer, alpha gal
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.