• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2021 02:20 AM

HP Recommended
Product: HP Spectre x360 & HP V28 4K Monitor
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP Spectre PC (specs below).  I've recently added an HP V28 4K monitor to my config.

I'm connecting through the USBC port to a VAKO hub, and then through HDMI to the monitor.

 

Despite trying everything (latest windows update, latest display driver, latest monitor driver etc etc), I still cannot get a resolution higher than 2560 x 1600.  I see the monitor can cope with 3840 x 2160.

 

It's not the monitor, the hub or the cable, as I get this resolution when I plug a macbook in using the same config.

 

Any ideas on what more I can do, please?  

 

System Manufacturer HP
System Model HP Spectre x360 Convertible 13-ap0xxx
System Type x64-based PC
System SKU 5EQ43EA#ABU
Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.40, 29/11/2019

 

Display info

Name Intel(R) UHD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_3EA0&SUBSYS_8514103C&REV_00\3&11583659&2&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\37_hp_whiskylake_hws_iigd_dch.inf_amd64_b2f8c7757819b978\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\37_hp_whiskylake_hws_iigd_dch.inf_amd64_b2f8c7757819b978\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\37_hp_whiskylake_hws_iigd_dch.inf_amd64_b2f8c7757819b978\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\37_hp_whiskylake_hws_iigd_dch.inf_amd64_b2f8c7757819b978\igd12umd64.dll
Driver Version 29.20.100.9263
INF File oem68.inf (iWHL_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 3840 x 2160 x 60 hertz
Bits/Pixel 32
Memory Address 0x4A000000-0x4AFFFFFF
Memory Address 0x0000-0xFFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967278
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\37_HP_WHISKYLAKE_HWS_IIGD_DCH.INF_AMD64_B2F8C7757819B978\IGDKMD64.SYS (29.20.100.9263, 25.91 MB (27,173,320 bytes), 25/01/2021 08:46)

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.