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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2018 12:36 PM - edited ‎11-28-2018 01:26 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-ch0xx
Operating System: Microsoft Windows 10 (64-bit)

Mine is less than 30 days old and unplugging the charger and holding down the power button for 4-6sec. "resolved" it for me.

 

I need someone from HP to confirm if this is either a hardware, firmware, or software issue causing this for so many folks on the forum.  I have already been through the rounds with tech support (Case number: 5023796419) personnel and the hard reset got me back working; no thanks to the support team.  I will be returing this $1600 laptop unless someone from HP can prove to me this is only a firmware or software issue.  I am not one for spending this much money on a laptop and having to live with this as the "fix."

 

Here are some of the other posts for reference:

 

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