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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2020 05:28 PM

HP Recommended
Product: HP Spectre X360 Convertible 13-Ae0xx
Operating System: Microsoft Windows 10 (64-bit)

My computer is having charging issues. When my computer gets below 30%, it does not charge until it is fully dead and has sat without charging for around 24 hrs. I do not know why this is, but diagnostic tests have revealed that the battery is in good shape, so it isn't that. After I let it sit for 24 hrs and I plug it back in, it can trickle charge back to 100%. This is extremely frustrating. I think that it has to do with the USBC port because the charger and the battery are both fine.  I have tried many of the instructions given to others with this problem with no luck. My warranty is expired, but I have seen many other expired cases just like mine with the Spectre that HP has helped, despite an expired warranty. I was expecting this computer to last me around 4 years, but it is failing at under 2 years.  Can someone please advise me?

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