• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-26-2020 06:58 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My new Bluetooth Mouse(Logitech M720) and Keyboard (Logitech K850) will not wake my laptop from Sleep/Hibernate modes.  Old USB Keyboard and Mouse still works fine.  I went into a ton of forums and they all indicate you must go into Power Management Tab within Device Manager and make sure "Allow this device to wake the computer" is toggled on.  However, all drivers associated with Bluetooth either doesn't have this tab or the check box is blank and the area is greyed out.

 

  • Firmware/BIOS is up to date N42
  • Device Manager | Bluetooth | Keyboard K850 | Power Management tab is not there
  • Device Manager | Bluetooth | M720 Triathlon | Power Management tab is not there
  • Device Manager | Human Interface Devices | All options | Power Management tab is there but "Allow this device to wake the computer" is greyed out. (this includes the USB options)
  • Device Manager | Mice and other pointing devices | HID-compliant  mouse and Synaptics SMBus Touchpad | Power Management tab is there and option "Allow this device to wake the computer" is checked and working correctly.  (Assuming this is why USB  works.) 
  • Both Bluetooth devices wakes my other Dell Laptop just fine.

My current work around is to leave an old USB mouse plugged in and jiggle it to wake the computer and then switch back to the Bluetooth devices. Really annoying.

 

Any suggestions about what to do next?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.