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‎06-11-2021 08:48 AM

HP Recommended
Product: HP 840 G6
Operating System: Microsoft Windows 10 (64-bit)

RE. HP Sure Recover BIOS Bug Report

 

I have set the network config in the HP BIOS program to Manual. The BIOS Sure Recover is able to detect that an OS (Windows) is not installed nor present in recovery mode. The program proceeds to download the Windows image successfully. However after when Windows does get download, and proceeds to boot, the Windows installer still needs access to the network gateway. At this point the manual network settings in the BIOS don't get propagated to the Windows installer and the Windows installer reports an error and is unable to proceed further. This procedure loops endlessly without resolution.

 

This is a glaring issue and must be fixed if HP plans to maintain features such as Sure Recover in their BIOS programs.

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