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I have reinstalled the Win10 using the HP Cloud Recovery Image. While the installation itself worked fine, HP Sure Runs shows erroneous behavior.
Messages in the Event Viewer (not in sequence):
HP Sure Run read invalid manifest data from BIOS.Error while sending the heartbeat
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Bios.Wmi.HepWmiInterface.SendHeartBeat(Byte[] manifestHashKey, BiosStatus& status, Boolean& checkPassed)HP Sure Run read invalid manifest data from BIOS.Error while sending the heartbeat
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Bios.Wmi.HepWmiInterface.SendHeartBeat(Byte[] manifestHashKey, BiosStatus& status, Boolean& checkPassed)The HP Sure Run Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.Unhandled Error
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Core.State.InitializeWorkingData()
at HP.HEP.Core.ServiceHandler.InitializeWorkingData()
at HP.HEP.Core.ServiceHandler.MainServiceWorkerThread(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
Furthermore, the notebook has initiate spontaneous sleeps. When I turn on the notebook, the BIOS offers me to turn off Sure Run.
Does anyone has similar issues or know how to fix it?
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