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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-09-2021 08:55 PM - edited ‎06-09-2021 08:55 PM

HP Recommended
Product: HP EliteBook 850 G7
Operating System: Microsoft Windows 10 (64-bit)

One of my colleagues is trying to install the popular Chinese chat app WeChat on her HP Elitebook 850 G7.  After installation, she says that HP Sure Run popped up a warning that "There are items that cannot be monitored with the current version (3.1) of the Sure Run agent.  They are listed in the HP SureRun portion of the Windows Event Log".  

 

Although the warning apparently disappeared after she uninstalled some app called "PC Admin" which apparently got installed along with WeChat, and she rebooted the laptop, I am naturally uneasy about what other PUA got installed along with Wechat.

 

I would like to ask my colleague to send me the "HP SureRun portion of the Windows Event Log" in order to have more insight into what was installed, but as we are all working from home, I cannot have hands on look at her pc.  

 

What is the best way for me to have a look at the "HP SureRun portion of the Windows Event Log" by getting her to send me something.  Is it possible to export that log, and is there a viewer that I can use to have a look at it on my pc?  Thanks for your help.

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