• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-01-2018 02:35 PM

HP Recommended
Product: EliteBook 840
Operating System: Microsoft Windows 10 (64-bit)

Hi guys. I have a problem with HP Trust Circles.

Last week I intalled  HP Trust Cicles and added some folder into My trust circle. Because I didin't add any members to my Circle, I was the only member of it.
To day, I "ghosted" my computer (the ghost image file were created 2 week ago). When all done, I log in my computer and see all files in folders that I added to Trust Circles were renamed into "FileName (Protected .FileExtension).tef".
I intalled HP Trust Circles again. But when I opened it, it asked me created new accout. I used the old email which I used to sign up before. But it didn't save my previous use times. Now I can't  unprotect my files  by HPTC because they don't located in my  current Circles.
What should I do?

plz help

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.