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‎12-03-2018 12:36 PM - edited ‎12-03-2018 12:37 PM

HP Recommended
Product: HP Spectre 13-t
Operating System: Microsoft Windows 10 (64-bit)

We have purchased a new HP Spectre - 13t  and have connected it to a USB-C Dock. The issue we have is when connected to the docking station, the display adapter in the docking station crashes every 3-5 minutes and renders any additional monitor support useless. It happens when connected to any output. It occurs in extended or duplicate mode in Windows 10. Other peripherals are fine including Ethernet, USB, and Headphone Audio, and these don't drop out.

 

Firmware and Drivers have been updated on the Docking Station and computer in correlation to the driver versions available from both Windows Update and the support page on HP. I/O of HDMI to HDMI, HDMI to DisplayPort, and DVI to DisplayPort all resulted in the same outcomes of the display driver crashing after a few minutes of being plugged in. The only way to get the display to come back is to power cycle the docking station, which lasts about five minutes before failing again. Current workaround was that we purchased a $40 adapter to go from HDMI to USB-C to plug directly into the Spectre laptop and avoid the docking station for display output which works. Attached are screenshots displaying Event Viewer errors. The computer is running Windows 10 v1803, and fully updated to that version.

 

Any help would be appreciated.

 

Screenshot1_LI.jpgScreenshot2_LI.jpgScreenshot3_LI.jpgScreenshot4_LI.jpg

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