• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2018 11:22 AM

HP Recommended
Product: HP Zbook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

I am having an issue with the HP Zbook G5 with the 230 Watt Thunderbolt Dock G2 w/Combo Cable.

 

Everything is working fine (with a few hiccups here and there with the display cutting out momentarily when gaming).

 

However, it is not charging.  I have verified that the BIOS on the computer is up to date, the Thunderbolt software is installed, there are no missing device drivers in Device Manager, etc.

 

It maintains the power level of the laptop, however, it does not charge it.

 

NotCharging.jpg

 

I'm at my wits end for several reasons (long history of different docks and getting all the right drivers, etc)

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.