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‎08-25-2020 05:47 PM

HP Recommended
Product: ZBook X2 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

 

After many attempts at HP support chat, installing and uninstalling drivers, buying pens, reading the manual over and over, searching every possible combination of words on Google, I'm at a loss.

 

I have the ZBook X2 G4 detachable and the passive pen,  after purchasing an active pen that there are no active pens compatible with it, and the pen keeps skipping. I purchased a new pen, spent hours on support, and scoured the Google search results for someone with my same problem only to find dead ends and praise to the pen and the laptop.

 

My workstation is no longer under warranty, as it was purchased used as a gift, and I have been trying for weeks to get this thing to work. I can't simple work on the areas of the screen that don't skip, and I shouldn't have to be satisfied with just that.

 

The only conclusion I can come to is that there is something wrong with the touch surface of the computer, as the skip zones are always in the same place.

 

What should I do?

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