• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2017 12:59 PM - last edited on ‎11-17-2017 01:03 PM by Retired

HP Recommended
@hayleyscomett wrote:

I have the exact same problem as Nazrae stated above!!

 

This is extremely frustrating to say the least.  The solution provided was NOT a solution, but just a workaround by installing a previous version of the DriveGuard Software. 

 

My HP Assist has an update listed, the most recent version 6.0.44.1 released Oct 11 2017.  <--- This version gives me the message at startup "This App can't run on this pc. HP Accelerometer"

 

So .... I uninstalled it, restarted the laptop and downloaded sp81142.exe -  installed, restarted and guess what? Same thing!!

 

I have tried sp78033, sp81142, and sp8228 and they all give the same message after restarting, "This App can't run on this pc. HP Accelerometer"

 

I would expect HP to release an update to solve this, not a workaround.

 

Thank you.

 

 

My HP Support Assistant never showed me any update!

And of course don't show me nothing about HP 3D Safeguard.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.