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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 09:59 PM

HP Recommended
Product: HP Envy laptop
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP usb-c docking station for use with my HP Envy laptop, dual monitors, printer, and various other devices.  The docking station's plug is usb-c and comes with a usb adaptor.  The docking station will only work when plugged into the computer via its usb adaptor (usb-c to usb).  It will not work when plugged directly into the computer via the usb-c port.  Page 7 of the manual says the docking station can be connected to the computer either way.  What is the use of having a usb-c plug if it doesn't work without a usb adaptor?  One of my usb ports on the laptop is now taken by the docking station usb adaptor, one less port for me to use for another usb device.   All software and firmware has been installed, updated and configured properly.  Any ideas?  thank you.

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