• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-12-2019 09:42 AM - edited ‎09-12-2019 10:04 AM

HP Recommended
Product: x360 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I am a repair tech and have encountered an issue with losing the touch screen functionality after replacing the motherboard in the x360 G3 laptops. 

 

Before replacing the motherboard their touch screen's were functional. However, after replacement they no longer function or even are recognized in the bios component test or inside of Windows 10.

 

I have tried Windows Updates, Hp Support assistant updates and troubleshooter, troubleshooting inside device manager, uninstalling and reinstalling different drivers.

I have updated the Bios to the latest version.

I have tried a completely separate display and connection cable.

I have re imaged the laptop. 

I have tried nearly everything I can think of and everything I have came across in online forums.

 

Any guidance or help with this issue is greatly appreciated! 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.