• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-09-2020 05:48 PM - edited ‎04-09-2020 05:49 PM

HP Recommended
Product: EliteBook x360 840 G6
Operating System: Microsoft Windows 10 (64-bit)

HPIA - Can Analyze Only -- Download Button does not work

Using HPIA version 4.5.4 to update drivers on 1909.  I can launch and Analyze  my system, but I cannot do anything after that.  There is a big blue button that says Download, which normally takes me to a screen that says Download or Download, Extract and Install.  But I cannot get there on these systems.  I press the button and it does nothing.  Even if i try not use the GUI and do everything command based, it will still only Analyze.  I've tried just 

HPImageAssistant.exe /Auto

and 

HPImageAssistant.exe /Operation:Analyze /Category:All /selection:All /action:install /noninteractive /debug

 

All produce same results.  Gets finished with Analyze and thats it.  

 

Annotation 2020-04-09 194549.jpg

 

anyone else having this issue? 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.