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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2018 05:23 AM

HP Recommended
Product: Pavilion 14-ce0003nj
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I`ve bought a Pavilion 14-ce0003nj laptop about a month ago. Right off the bat there were problems with it - CPU usage was alarmingly high, and there was a strong vibration to the right of the touch pad. I've handed the laptop to a HP service center. Later on, the HP technichian there told me that the computer had been overheating, that the fan had been faulty, and that he had replaced the fan. Also, the OS was reinstalled(win 10 home 64bit). Regarding the CPU usage, I was informed that nothing could be done about it. Currently CPU usage is too high even when no programs are running, fluctuating wildly between 1% and 80%. 

How can this problem be fixed?

Any accisstance would be appreciated. 

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