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‎05-22-2020 01:48 PM

HP Recommended
Product: HP Omen 15-ce008nq
Operating System: Microsoft Windows 10 (64-bit)

Hello! So today I took got my laptop from service as they cleaned the dust and (maybe, I'll explain later what I mean) they changed the thermal paste. I had some problems with the temperatures being high before taking it into service with 70-75 degrees on gaming (underclocked CPU at 98% from battery power management - maximum 2,69GHz) and at idle at around 50. After I got home with my laptop I noticed that the temps just jump way to high. Now I have at around 80-83 degrees on gaming with underclock (2,69GHz) and 98 DEGREES ON FULL CPU POWER (UNDER STRESS IN INTEL XTU, maximum 3,79 GHz). 

Can you please explain the reason why my temps are so high? Is it because that MAYBE they did not apply any thermal paste or they used a low quality product? Is it because a sensor on the motherboard might not work? Should I take it back to the service?

I attached a photo with  speedfan and intel XTU while my PCU was idle, you should spot that I was installing a Windows version on a USB and my temps (without charging and underclocked) jumped at 80 degrees! (before cleaning, without charging and underclock would have been maximum 62-65 while gaming). high temps on CPUpng.png

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