• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-17-2021 08:25 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-df1033dx
Operating System: Microsoft Windows 10 (64-bit)

I'm frequently getting a horrible buzzing and crackling noise when playing audio through studio monitors that I have connected to my HP Spectre x360 15-df1033. When I connect everything to my cheap HP Stream laptop, the sound quality is much better. What could be the difference between the 2 laptops that causes the superior laptop to buzz and crackle so much? I've tried reinstalling drivers, downloading updates, removing power saving settings, changing the format from 24 bits (studio quality) to 16 bits (DVD quality,) and closing all other programs but nothing is working. An SFC scan indicated that nothing was wrong. I have the problem in Chrome, Edge, Audacity, Zoom -- anything I try.

 

I'm using a Focusrite Scarlett Solo audio interface connected via USB. Initially, I had it connected using USB type A, but I tried USB type C due to the issue I am having, but that did not correct it. I have a microphone connected to the Focusrite with an XLR cable, and the studio monitors are connected with XLR to TRS cables.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.