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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2021 07:32 PM

HP Recommended
Product: HP Notebook 14-dq1038wm
Operating System: Microsoft Windows 10 (64-bit)

Help. I have downloaded sp114073 to ungrade my BIOS as the laptop cannot find the hard disk. The instructions on the HP website indicate that once you download the BIOS SP file and run it the HP BIOS Update and Recovery tool should run. This is not the case. I cannot find were to download the tool from.

 

I have reset the BIOS to default but it still cannot find the disk and boot. 

I was attempting to PXE book the laptop but this seemed to "brick" it. Windows 10 is still installed on the disk and it is in good health but the BIOS will not allow me to boot from it.

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