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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2021 01:32 AM

HP Recommended
Product: Hp Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My hp envyx360 hinge was broken so I got it repaired after the repair I was unable to use m webcam.

When I open the camera or any app just a blank screen is appearing. So, I tried

1) checking the webcam kill switch it's turned off.

2) And I ran a hardware diagnostic test it detects the webcam and it shows It passed the test with a pass id

Also then when I open my camera it stills shows a black screen

3) I tried resetting the C drive to its original state but in the same situation.

So, should I need to reopen my display and clean and insert the webcam cable, or is it a software issue.

And the issue started only after the repair. My laptop detects the webcam whenever I open meet or skype showing hp wide vision camera found but a blank screen.  And I reset only the C drive.

Help me, guys.

 

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