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‎03-23-2021 08:40 AM - edited ‎03-27-2021 09:10 AM

HP Recommended
Product: Zbook Studio X360 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi everybody,

I did some adjustments, turned on "Power On Authentication"  from HP Client Security in windows and rebooted my laptop. Since that time, I am facing with the issue of cannot login when power on because the laptop always shows a new username and requires me to login with this user's password (the system automatically created this username and password). There is no option for me to choose my existing users. 

I posted my problem case to HP support center. A few days later, an official from HP local service contacted me, my laptop was checked and they asked me to replace the motherboard because they could not solve my problem. 

Please help me to solve this issue, thanks a lot!

 

Note: before this issue happened, I was able to use my existing username and administrator to do BIOS setting and login to windows.

 

1a - Automatically create new user.jpg

 

1b - System locked by password error.jpg

 

1d The existing user before issue.jpg

 

1c Login to bios with existing user.jpg

 

 

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