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HP Recommended
HP Notebook - 15s-du0094tu
Microsoft Windows 10 (32-bit)

Hello everyone i had this laptop for almost 2 years now and never had a single problem with it .

Few days ago i was working on it and when i finished i turned it off and put it back in the bag . 

After 4 hours i tried to turn it on but it wont turn on not giving me a single sign of life except when i plug the charger the charging light on the side turnes on white 

I let it rest for a little bet and tried openning it again but the same thing happened it wont turn on 

I tried doing the hard reset but also its not working 

I took it to computer repair shop and they told me that i have problem with the  IC power chip they tried looking for one but they didnt find any when i called them again today they told me they are looking for ic bios chip or something like that 

My question do hp sell these components seperatley or i have to buy new mother board ?

Serial number : [Personal Information Removed]

Product number : 7NH61PA

Model : 15s-du0094tu

BIOS IC No XMC QH128A

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