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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-09-2021 09:15 AM

HP Recommended
Product: HP Pavilion Laptop 14-ce0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, so for a long time, Windows Hello can not find my IR Camera. I've just waited it out by thinking it was due to an update, but it still does not work.

 

- I've checked device manager, and it is there.

- I've reinstalled it several times.

- The service "Windows Biometric Service" is not on my list.

- "gpdedit.msc" can not be started through windows + r (not found).

 

I am on Windows 10 (64-bit) 

 

What should I do, any help please?

 

/Justin

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