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‎11-02-2020 06:05 PM - edited ‎11-02-2020 06:10 PM

HP Recommended
Product: Hp Envy
Operating System: Microsoft Windows 10 (64-bit)

 

 

 

 

Image Retention.jpgImage Retention 2.jpgExample of what is imprinting.jpg

 

 

The first two images are an example of the image retention I'm experiencing. The screen is of a yellowish-green door, I was watching a movie so that color is normal, and the ghost images can be seen also on the screen. The first image is larger picture of my screen showing a large amount of the retention the second photo is a close up of a specific spot. The third photo is a photo of my actual Internet browser. you can see the favorite button, the star with the three lines, and the collections button and see that they have imprinted on the screen in the previous picture. If I have a moving image like a movie going full screen the retention will eventually go away but will return again with any still image. I have turned down the brightness, turned the settings to dark mode but cannot get the pixels to stop "sticking". This started roughly six months ago and continues. Im hoping there is something I can do to keep it from happening but I need help finding it. 

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