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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-30-2021 09:16 PM

HP Recommended
Product: HP ENVY Notebook - 17-s066nr
Operating System: Microsoft Windows 10 (64-bit)

I replaced the battery (twice), it charges fine but the system does not recognize that there is a battery is installed.  HP assistant and Hardware diagnostics says it is charged , but says there is no battery detected. 

 

The first battery was hard to seat, but charged just fine.  I spoke with tech support and they said it could be a bad battery,  so I purchased another battery pack.

 

The second battery is doing the same thing!

 

If you have any ideas please pass them along.  I am not sure if this is something to worry about or not, but it bothers me. 

Thanks,

GRD-Lock

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