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HP Recommended
ZBook Studio G3
Microsoft Windows 10 (64-bit)

Hi, HPIA recommended upgrading the Intel Management Engine Components driver to the latest version (sp103535.exe) on my ZBook Studio G3 (Intel i7-6820HQ / C230 chipset), but the installation fails with 'platform not supported'. I did have a previous version installed (sp99409.exe) though. I removed this older version through the windows config panel and then reinstalled it. To my surprise this also aborted with a 'platform nor supported' error. Anyone know how to solve this?

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