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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-14-2017 10:40 PM

HP Recommended
Product: HP EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

 

I have a HP EliteBook 840 G3 model number Y3Q56UC#ABA and I'm having a very odd issue with the display. After exhaustive research and troubleshooting, I’m coming to this forum in hopes I do not need to reimage my laptop (last resort at this point).

 

The issue is as follows. Any time I share my screen (with any program, Skype, WebEx, ect), or try to take a screenshot using any tool (SnagIt, snipping tool, or plain old 'prt scr') my display gets grossly misaligned. I have included a screenshot to show what it looks like. it always looks the same, and is always pushed off to the right.

 

I have tried the following steps:

  • Restarts
  • Driver reinstall
  • Disabling the touch screen

 

The only clues I have are as follows:

  • Issue only exists on the laptop display (everything works fine using my docking station)
  • Once while using Skype, I was able to swipe the screen to the left and get it to move left, but it would not stay there (I thought there was maybe an issue with the tough screen, but as noted above, disabling the touchscreen did nothing)
  • Issue first arose immediately after I unplugged a projector from the side display port
  • The screen works perfectly when I’m NOT sharing / taking screenshots

 

This issue is such a pain because I cannot share my screen with anyone when I’m in meetings. If I’m at my desk, it works fine when in the docking station, but whenever I’m just using the built in display, I have this issue.

 

ScreenIssue.png

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