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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-10-2018 11:55 PM

HP Recommended
Product: Elitebook X360 G2
Operating System: Microsoft Windows 10 (64-bit)

On X360 running certain powerpoint presentation we get message that graphics card not configured properly

and when the slide show runs it freezes up on/in between slides and has jerky animations.

 

It does not happen with every powerpoint presentation.

 

What has been tried:

-Disabling/Enabling the Hardware Graphic Acceleration

-Removed all add-ins.

-Added "DisableSpriteClipping" to the Registry 

-Uninstalled/reinstalled office.

-Uninstalled graphics driver in device manager and restarted

-Reset graphics display adapter drivers to older version

-Updated the HP drivers: graphics card, BIOs, Chipset, Firmware

-Made sure the printer default is setup properly.

-Changed file type to .pptx and .pptm

-Manually recreated entire presentation in new file.

-Deleted Temp Files

-The file does it on other x360 machines, however open fine on other PCs, Windows 7/10

-It even does it in safe mode, on and off the docking station.

System: HP Elitebook x360 g2, Windows 10 (1607), MS Office Standard 2010, 8GB of ram, uses 50% of CPU when doing animations.

 

On the internet we've seen lot more of similar issues related to Nvidia cards.

Any idea's?

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