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I'm reaching out in hopes of a possible explaination or acknowledgement of a strange issue that I have come across in my organization.
On three separate occasions I have had two Elitebook 850G3's and a Probook 650G2 returned to me with what appears to be a broken LCD. (Pictures included)
I understand there can be those anomaly's every once in a while. Somtimes trusting an end users explanation can be difficult however, when three different people have the exact recollection and explanation and more eerily, identical issue, I have to believe what they are telling me.
I attached two pictures of three systems, the first 850G3 I already sent off and paid for the repairs. These are the other two. As far as I can tell, opening and closing the panel, I do not see any stress surounding the damaged area given by the resistance of the right hinge. That said, I believe there could be an electrical problem somewhere in these panels and I would like to know if this is a known issue. These laptops have been in the field around 1 year or less, they have not been dropped, each user stated the laptop was not even being used or idle.
It seems coincidental that the new cost to replace the lcd panel is half of the cost of these laptops ($570), I think that is fairly expensive for a laptop < 2 years old.
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