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‎02-04-2021 02:52 PM - last edited on ‎02-06-2021 02:55 PM by

HP Recommended
Product: Elitebook with Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

Hi folks

I have a brand new HP EliteBook 850 G7 with a Thunderbolt Dock G2 (with audio) and 2 x27"Samsung Monitors.

 

I use the laptop lid screen when on the road, and in the office keep the laptop lid shut and use the 2 large monitors, connected via the dock. It all works well in normal use.

 

However, if I needed to reboot the laptop, then on the monitors I see a black screen with HP SureStart for some seconds, and then (I think) it continues the reboot process on the laptop lid screen. I must open the laptop lid to continue the boot process and logon. I then need to unplug the laptop from the Thunderbolt Dock and replug it to have the monitors recognised by the laptop. It is somewhat like is as described here:

 

[content removed]

 

That link doesn't 100% apply to my issue (no looping), however I was looking for some guidance as to what could be done to rectify this. Clearly it is annoying to open the lid, login, unplug/replug, then shut the lid again. The laptop is placed "out of the way" from the keyboard so would prefer not to do this.

 

Many thanks.

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