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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2021 06:42 AM

HP Recommended
Product: EliteBook 850
Operating System: Microsoft Windows 10 (64-bit)

I have now been running my new Hp Laptop for just over a month. Initially, it would constantly freeze up on the mouse, with the only solution being to reboot. Having run all diagnostics and having no issues identified, I swapped out my old Microsoft keyboard & mouse for a new Logitech keyboard & mouse and ran a full install.

 

Problem eased, but it still happens if the mouse is dormant for a short time, the freezing is definitely more common when using Office 365. I have been advised that this is a software driver issue.

 

Can anyone have any advice or point me in the best dirrection?

 

Many thanks, KHB

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