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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP elitebook 850 G1

Hi 

 

It is a secondhand notebook which is completely whipped. However by removing the BIOS password by the first owner, something happend to the bios so the laptop can't booted anymore. 

Unfortunately I can't find a serialnumber somewhere on or in the laptop so I guess it is removed.

 

As soon as I poweron the laptop I get: 

  Manufacturing Program Mode Set 2 of 10

and

 Press the ESC key for Startup Menu

 

The escape key doesn't do anything.  After a few seconds I get the message: 

  Product Information not valid

and the page contains the error code

  SYSTEM BOARD (00A)

All further info is blanc.  I should type ENTER to continue.

ENTER or just waiting brings only the screen:

  BIOS Identity Data Manual Recovery

and

  Embedded Controller has identified a problem configuration data and Recovery Policy is Manual

 

After that it stops and I don't know how to solve this.

 

I already made a BIOS recovery USB stick and pushed  Windows and shift-B  and powered on. The same with Windows and b

I get a black screen and nothing happens. 

 

I have a second identical laptop from the same stock and that works fine.  

 

What can I do?

 

Thanks in advance.

 

 

 

 

 

 

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