• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2021 03:26 PM

HP Recommended
Product: HP ProBook 440 G8
Operating System: Microsoft Windows 10 (64-bit)

My users have been complaining that the microphone pickup on their new HP ProBook 440 G8s is highly directional. By that they mean that it works fine when you're centered and in front of the mic. But move left or right and people on the other end of Zoom meetings cannot hear you. Move back to the center of the laptop and people can then hear them as they should.

 

I have run diags/tests from both the HP Support Assistant, Windows Sound settings, and UEFI v8.1 diags. They all say the hardware is okay; no problems found. If this were just one user, then I'd say it was just something about their laptop. But I have several with the same complaint which makes me think this might be a design issue.

 

Open to suggestions on how best to investigate and resolve.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.