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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-20-2019 08:38 AM

HP Recommended
Product: Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

The microphone mute/unmute key does not work correctly on some 840/850 G5 laptops we have. When the orange light is on we should be able to tap the key to unmute (assuming FN lock is not enabled). That does not work. 

What I've figured out is you have to hit the mic mute key (FN lock not enabled) then hold the FN key and hit the mic mute key. After that will either mute or unmute the mic. 

I have the FN lock on so for me it's the same. I hit the mic mute key (which should be doing F8) then hold the FN key and hit the mic mute key and it will work. 

I've completely blown away the Audio drivers and reinstalled the most recent from HP's site. I've updated the BIOS. All the other F1-F12 keys function normal. It's only the F8 (microphone) key that is not working properly. 

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