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HP Recommended
HP Gaming Pavilion - 15-cx0056wm
Microsoft Windows 10 (64-bit)

I am having problems with my wife's laptop which is preventing it from playing 95% of games. One example is Trine 2.

 

This problem just started recently and I don't know if it's because of an update or something else that happened. When attempting to launch the game, I would get a Direct3D Initialization Error. I did find multiple threads on steam relating to that error and it suggested I try deleting the options.txt file for the game itself so it could be recreated. If not that, then try changing the resolution in the file's options or change it to windowed mode. Of course, none of these suggestions fix the issue. I finally discovered what the problem was. It turns out that the Intel(R) UHD Graphics 630 was being used rather than the NVIDIA GeForce GTX 1050 ti driver. This is shown in DirectX Diagnostic Tool along with the advanced display settings.

 

I then disabled the UHD Graphics 630 in the device manager. At that point, I think all is well.

 

At this point when trying to run the game it was super laggy (as in 1 frame per second). I also tried a different game and this one had the same issue. However, it was nice enough to inform me that my GPU is insufficient. When I look at the error, it shows "Microsoft Basic Render Driver". Checking DirectX Diagnostic Tool and Advanced display setting, the same thing shows up. The interesting this is that device manager shows the nvidia driver and the intel 630 driver (which of course is disabled).

 

- Tried reinstalling the Nvidia and also tried the Display Driver Uninstaller tool by Guru3D to uninstall the old driver

- Tried using an older Nvidia driver

- Tried rolling back windows updates

- Tried sfc /scannow and there were no issues shown

- Tried installing drivers directly from HP

- Updated the BIOS

- Tried reinstalling one of the games

- Tried installing first the Intel(R) UHD Graphics 630 driver and then the nvidia driver

 

Not sure what else I need to try.

 

One last this I find that's strange is when I plug in an external display, it comes up as the Nvidia driver. So it's the laptop display that seems to only work with the Microsoft Basic Render Driver.

 

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