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‎06-11-2019 06:26 PM - edited ‎06-13-2019 04:53 PM

HP Recommended
Product: zBook 17 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I have a zBook 17 G2.

I bought on amazon a mini displayport to hdmi adapter, but when I plug it into my screen, it displays "no signal". No sound is made when I plug it into the laptop. Does anyone have any idea what's wrong?

I've tried restarting both the laptop and the tv with it already plugged in. I've tried lowering the resolution. Connecting and disconnecting the cord. I've tried changing the Project Options from "Duplicate" to "Extend" but still nothing.

i have downloaded the HP Support Assistant to update every driver and BIOS but still nothing changed.

The computer is totally up to date. Do I need to download some third-party driver? Really frustrating because I need this for work and because i thought it was the adapter, this is the second one that i bought.

 

UPDATE

 

Mini display port is still not working, i have tried all the steps again with the display port (bigger one) but still no signal on the tv and computer does not detect any additional monitor.

 

anyone with suggestions?

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