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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2021 10:40 PM

HP Recommended
Product: HP Laptop 15-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

I recently did a factory reset on my HP Laptop 15-bw0xx. I installed Windows 10 64-bit version 21H1 (OS Build 19403.1055). After the reset I noticed that the gestures on my touchpad (i.e. two-finger scrolling) no longer functioned. I checked the device manager and the synaptic touch drivers are missing. Under "Mice and other pointing devices" I see HID-compliant mouse and PS/2 Compatible mouse. This was true even when showing hidden drivers. I attempted to download the synaptic touch drivers from the HP support website and appropriately restarted the computer but they do not appear in the device manager and my gestures still do not work. The touchpad does work as a standard mouse, it is just the gestures that are not functioning. Any help would be much appreciated!

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