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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2021 10:50 PM

HP Recommended
Product: HP Envy x360 Convertible 15-dr1058ms
Operating System: Microsoft Windows 10 (64-bit)

Hello, on the F6 key on my keyboard, there's a mute button. The orange light on it doesn't work (the mute function itself still works). Whenever I press it, it mutes or unmutes the system but the light doesn't appear.

 

What's even weirder is that when I connect my Bluetooth headphones the light works. And if I switch back to Realtek(R) Audio, the light doesn't work.

 

If I connected my headphones, muted it, and switched to Realtek(R) Audio back, the mute light remains on but it doesn't go off.

 

I have seen others fixing this problem by uninstalling or disabling the driver in Device Manager, but I would like to have that as a last resort since I don't want to mess with that kinda stuff.

 

I do have a BIOS update pending but I don't want to update it for the time being since if something goes wrong then my laptop would be bricked.

 

Any help would be appreciated, thanks 🙂

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