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‎07-31-2021 09:52 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I connect my wired Mouse (Model M10) it initially works with bright red light at bottom. When the mouse works for 5 to 10 minutes the bright red light at bottom diminishes in 2 steps, in the first step the mouse works normally, in the second step red light goes to point level (i.e, not switching off) and my mouse stops working, i.e cursor doesn't moves according to mouse use.

In the device manager, I uninstalled the previous mouse restarted the PC and connected the malfunctioning mouse. 

(Note: In the device manager details it indicates that the mouse is working)

I changed to all usb slots and also tried in other brand pcs, same problem persists.

But in the same USB slot of PC other brand mouse works fine.

Please give me solution to overcome the above problem.

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