• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2020 03:37 PM - edited ‎11-03-2020 05:59 AM

HP Recommended
Product: HP Envy x360 Convertible 15-cn0xxx
Operating System: Microsoft Windows 10 (64-bit)

I really need some help with my laptop. Out of nowhere, the trackpad, keyboard and touchscreen stopped working. When I plug in a keyboard and a mouse it's fine and the built-in ones work in BIOS fine. I preformed all the tests, all the tutorials on the internet I could find, deleted the drivers numerous times, searched an update for them, tried to troubleshoot with different tools... and still nothing. Please someone help me, There aren't any official HP Support options in my country, I don't know why...... I'm desperate.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.