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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-05-2020 04:35 PM

HP Recommended
Product: Elitebook Folio 9480m
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The speaker icon has a red x and when rolled over "no audio device is installed appears. I've connected a usb headset and that ability to hear audio did not change, but the Logitech USB Headset now shows in device manager under  "sound, video and game controllers".

 

There are no yellow icons in device manager.

Before posting here I downloaded the audio driver from the below link, following software instructions for installations as far as uninstalling current driver and restarting and completing the HP driver installation.

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-folio-9480m-notebook-pc/7089926

Here is the HW ID info from device manger for RealTek High Definition Audio.

HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C22DB&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C22DB

Thanks!

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