• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2019 10:19 AM

HP Recommended
Product: HP Notebook - 15-bw091ax
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have purchased a new 'HP Notebook - 15-bw091ax'. It came with AMD A-12 processor and a 2GB graphics card (AMD Radeon R7 M340). However when I look into Task Manager it shows only 512MB as the Dedicated GPU Memory for both my integrated as well as my dedicated Graphics card (Should show 2GB for my dedicated one).

TaskManager1.png

 

TaskManager2.png

 

In addition to this when I go to Graphics Settings to set the Graphics preference for any of my apps I can see only the Integrated Graphics card listed there (AMD Radeon R7 Graphics) because of which I suspect windows is not able to correctly detect this graphics card. I am also attaching screenshots of 'AMD Radeon Settings' for reference.

Radeon1.png

 

Radeon2.png

Please help.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.