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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2021 02:10 PM

HP Recommended
Product: Elitebook x360 1030 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello,

i am facing huge hardware issues with my laptop in the past 2 months.

i have an HP Elitebook x360 1030 G4 - still under a warranty.

it all started 2 months ago when i noticed an ugly blue mark on my screen (when it's bright).

i took it to the locale service provider and they replaced my screen.

it continued 1month later when a USB C port stopped working suddenly, i took it once again and they replaced the motherboard for me.

a few hours later, upon finishing the installation of all of my data and programs, the computer suddenly shut down immediately when I moved it a bit.

since then, every time I touched it it would turn off again.

 

today I took it to the service provider for the 3rd time in the last 2 months and asked them to solve it for me once again. additionally, i asked them to contact HP and ask for a product replacement.

 

is there anything additional i can do in order to promote the replacement?

i am really bothered by those issues and can't work properly because of that.

 

thank you very much in advance.

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