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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2017 04:49 AM

HP Recommended
Product: ProBook 4710s
Operating System: Microsoft Windows 10 (64-bit)

My notebooks starts the boot process but then freezes with a black screen with no error messages. I have been through all the recommended steps in the link HP Guided Solution - No Power or No Boot Troubleshooting.  Nothing works.  The BIOS update fails with still a blank screen with the capslock LED blinking blue.  When booting and pressing the Esc key I can get to the diagnostic screen.  F2 checks the memory which is OK and then sends me to the quick Test 1 which fails with a Read failure Error.   Is the hard drive on its way out?

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