• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-30-2020 05:12 PM

HP Recommended
Product: HP ZBook Studio x360 G5
Operating System: Microsoft Windows 10 (64-bit)

I  bought this laptop few weeks ago and i started to use an external monitor.Then  the issue was started with my external monitor and I thought it could be a driver issue. My GPU card is Nvidia Quadro P2000 . so I updated all the drivers by using their website driver page including intel on board graphic processor . But the problem was the same , Display is crashing when every time i restart the laptop or start . the crashing start at after logged into windows. So I surfed the internet and found a solution ,disable the Intel UHD Graphics 630 from the bios. After this, it has gotten worse and the Laptop display (not just the External Monitor) is crashing when comes to log on screen. even My laptop fan speed is really noisy when the display crashing occurs .  I found a temporary solution by disabling the Nvidia Graphic Card from the Bios. Everything is became normal  after this. But i need the Graphic card . Could you please help me to fix this  issue ? Is something to do with Graphic card or driver issue. I still got a warranty for this laptop and If there is an issue with graphic card i can be able to replace it. Please help me to fix this issue. Thanks 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.